Void

Void Of eCheck Payments¶

The void process can be done through the Transaction detail screen by the Merchant Admin.

For an original Sale transaction, the Transaction Detail screen gets displayed with Void button if the transaction is still not voided for eCheck Payments.

Void

By clicking Void button in the Transaction Detail screen, the payment can be voided.

Clicking on Void button will take the user to Void A Payment screen.

The screen contains the following elements:

1. Void Amount — Field auto-populated with the amount and is disabled.
2. Currency — drop-down with the default currency and is disabled.
3. Void Reason — Field to enter a reason for voiding the transaction.
4. Cancel — Button when clicked cancels the Void Process and takes the user to the Transaction Detail screen.
5. Review — Button when clicked takes the user to Review Void screen.

Clicking upon Review button, the user is directed to the Review Void screen and the screen contains the following elements:

1. Void Amount — Field displays with the preserved void amount.
2. Currency — Drop-down with the user preserved currency.
3. Void Reason — Field displays with the preserved information from the Void A Payment screen.
4. Edit — Button when clicked takes the user to Void A Payment screen and the user can modify/update the information.
5. Confirm — Button when clicked confirms the void and takes the user to the Void Confirmation screen.

Clicking upon the Confirm button, the void process is initiated and if successful the user will be taken to the Void Confirmation page.

Clicking on Transaction Management link, the user will be taken to the Transaction Management screen.

Merchant Admin will be returned to the Transaction Management screen, and an error will display, if the Void fails.

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Updated As Of Version 5.0.0.8